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“Silo Mentality” was ranked at the number one organizational issue at 70% by teams trying to improve the customer experience.
Here’s a Silo Inferno. Product team: “I am waiting for IT analysis; anyway, they are usually slow and don’t get it the first time”. IT team: “These specifications are not clear, we will again need various meetings, and it was not my priority in our sprint”.
These situations are frustrating. It seems like the teams are not able to talk to each other properly, bouncing the problems from one side to another. During that time, the customers wait for improvements or switch to a competitor.
We can wonder what the causes of such problems are, and how to structurally improve the situation. Organizational design is necessary but is not a reason to create a silo inferno. It requires continuous action from the management.
This article shares the analysis and actions you can take to win the fight against the silo inferno in your organization:
- Silos become necessary at some point
- First, identify the flow beyond the silos
- Take short-term actions across the silos
- Identify mid-term changes to equilibrate the silos
- As a result, develop a culture against…
