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Quality At The Service of Customer Satisfaction

QE Unit
11 min readJul 20, 2021

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Anass El Bekali shares his perspective of a transverse IS quality at the customer’s service in this QE Unit interview.

With more than 20 years of experience in various sectors, complex organizations, and various missions, Anass shares his practices and concrete anecdotes.

It provides us with structuring points on continuous improvement, the cost of non-quality, and arguments to use with decision-makers.

This sharing leads us to reflect about a quality at the heart of IS, collaborative, iterative, sustainable, and at the service of customer satisfaction.

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About Anass El Bekali

With more than 22 years of experience in IT projects, including 17 years in test and requirements management, this Franco-Moroccan has supported several large accounts in the industrialization and qualification of their information system.

Today, he is CEO of QSI Conseil, President of CMTL (Moroccan Committee for Software Testing) & Referent Test for the association 10000Codeurs in Africa. It has…

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QE Unit

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